Returns & Exchanges

We offer a 30-day return policy for items purchased on UGG.com, provided they are in new and unused condition with original packaging. Returns are free for all domestic orders to ensure your shopping experience is effortless.

Return Process

• 1.
  Start Your Return

  Visit our online returns portal and enter your order number and billing zip code to initiate the process.

• 2.
  Print Your Label

  Select the items you wish to return and download your prepaid shipping label provided by our system.

• 3.
  Pack Your Items

  Securely pack your unworn UGG products in their original box and attach the prepaid return label to the outside.

• 4.
  Drop Off and Track

  Drop your package at any authorized shipping location and keep your tracking number to monitor your refund status.